TERMS & CONDITIONS

SALES TERMS & RETURN POLICY

All pricing may be subject to change without notice. As each order is customized and hand made per order, orders are non-returnable and non-refundable.

PRODUCTS

As all of our items are hand-made, variations in size, color, shape may be slightly different from what is shown. We have made every effort to accurately describe all of our finishes and colors on our website and in our print materials as best as possible. Some variances are to be expected. Due to the handcrafted nature of our glass, all sizes are approximate with a difference of up to +/- 0.5″ in most products, and up to +/- 1″ in others. 

LEAD TIMES

Normal lead time is 6-8 weeks from when deposit is received.

SHIPPING

General shipping charges for orders within the Contiguous United States include insured door-to-door delivery, without the use of a lift gate, to easily accessible locations. Additional shipping charges may apply for shipments requiring a lift gate, inside delivery, special delivery services, as well as items shipped outside the Contiguous US, or to remote/outlying locations.

Please note that the recipient must open and inspect the contents of all boxes immediately upon arrival to report any damages or defects. Any claims for damages need to be reported within 5 business days to qualify for credits or adjustments. For the proper handling of any issues that may arise, please keep all boxes and packing materials until the product is confirmed to be in good working order.

We want your experience to be perfect from start to finish. Should you find any issues upon delivery, please contact us.

WARRANTY

Light In Art fixtures are guaranteed for (1) one year after receipt (not installation) against mechanical defects. Warranty does not cover consumables such as light bulbs. Light In Art will repair or replace defective components or defective products within their discretion. Hard-wired light fixtures are rated for dry, indoor locations only. Warranty does not cover any damages during installation or cleaning. This warranty shall not apply to products that have been altered, improperly installed, mishandled, or misused.

Light In Art is not responsible for any costs of installation, removal, or re-installation of our fixtures.