If by some chance, your item was damaged during transit, please email us immediately with photos and description to firstname.lastname@example.org
The estimated lead time is 6-8 weeks from when initial deposit is made. If it is not a custom order, lead time is 1-2 weeks.
Customization options are available for most of our products. Our team will be happy to discuss custom capabilities, provide quotes and estimate lead times.
Payment by credit card is required for all online orders. We accept all major credit cards. Light In Art will charge your credit card as soon as your order is on its way. Orders consisting of multiple items may ship separately, in which case you can expect to see multiple transactions as each shipment leaves our facility. Payment by check will be accepted for orders placed with our customer service representatives. Please note: orders paid by check will not be processed until the check is received. Please be sure to note your quote number on the check or envelope prior to mailing. We also accept ACH deposits.
Every component has been individually finished by master craftsmen. You may notice small variations in color or size, these are not defects but true evidence that each piece is a work of art.
Clean all our products with a soft, dry cloth only. Do not use scouring agents, abrasive sponges, hydrochloric acid, vinegar (acetic acid) cleaners, ammonia or metal silicates.